STEP 1 - BROWSE AND SELECT EQUIPMENT
- Users arrive at the homepage, which has clear categories like Tents, Chairs, Stretchers, Fridge/Freezer.
- Each category displays available items, typically with product images, short descriptions, and daily rental rates.
- Users can click on a specific product to view more details.
- The product detail page includes:
- Equipment features.
- Dimensions, capacity, and weight.
- Rental price per day.
- Availability calendar (to check if the item is available on desired dates).
- User reviews and ratings.
- At the bottom of the equipment details:
- Choose required date.
- Choose required quantity.
- The system automatically calculates the total rental cost based on the number of rental days.
- Once the user selects their rental dates, they can click the “Add to Cart” button.
- The cart updates with the product, showing:
- Product name and image.
- Rental period.
- Rental cost.
- Option to update the dates or remove the product.
- The system automatically the total rental cost based on the number of rental days.
STEP 2 - VIEW AND EDIT CART
- Users can view their cart by clicking on a shopping cart icon, usually located in the top-right corner.
- The cart page displays:
- List of selected equipment.
- Rental period for each item.
- Breakdown of costs (per item and total).
- Option to remove the equipment.
- The cart page gives the user the choice to either continue shopping or proceed to checkout.
- If the user chooses “Continue Shopping”, they return to the store to add more items.
- If they choose “Checkout”, they move on to the next step.
STEP 3 - CHECKOUT PROCESS
- Users are prompted to either:
- Sign In to their account.
- Create an account (new users) or checkout as a guest.
- Returning users who sign in will have their saved information (billing/shipping addresses) automatically populated.
- For delivery, users provide:
- Name.
- Shipping address.
- Contact phone number.
- Preferred delivery date/time.
- They can also choose between different delivery options (standard, express).
- For payment, users input:
- Full name.
- Billing address (which can be the same as shipping).
- Email for receipts and notifications.
- Credit/debit card details (card number, expiration date, CVV).
- For delivery, users input:
- Choose delivery date.
- Choose delivery time.
- Before submitting the order, users review:
- Equipment selected.
- Rental dates.
- Delivery or pick-up options.
- Total cost (including taxes, delivery fees, and any deposits).
- Any promotional codes or discounts can be applied here.
- Users are prompted to either:
- Choose Direct Bank Transfer.
- Choose Card Payment.
- Users are presented with the store’s rental terms and conditions, which include:
- Rental period.
- Rental fees and payment.
- Rental excess and damage deposit.
- Liability and damage responsibility.
- Delivery and pickup.
- Cancellation and refunds.
- Liability.
- They must agree to the terms before proceeding.
STEP 4 - PAYMENT AND CONFIRMATION
- Users click “Place Order” after verifying all details.
- The system processes the payment. A confirmation screen is shown if the payment is successful.
- If there’s an issue (e.g., insufficient funds), an error message is displayed, and the user is prompted to correct the issue.
- Once payment is successful, users receive:
- An order confirmation on the screen, which includes:
- Order number.
- List of items rented.
- Delivery or pick-up details.
- Total rental cost.
- An email confirmation is also sent, summarising the same information.
STEP 5 - POST-CHECKOUT
- For deliveries, users are provided with tracking information.
- They can log into their account or use a tracking link to monitor the status of their order.
- If the user opted for in-store pick-up, they receive an automated reminder the day before the scheduled pick-up.
- Users also receive instructions on how to return the equipment (e.g., shipping label for return, drop-off location details, etc.).